Support

We’re here to help you get your chatbot live and your leads flowing.

Common questions

How do I add the chatbot to my website?

Log in to your dashboard, open your chatbot, and copy its embed code. Paste it into your site’s HTML just before the closing </body> tag. On WordPress, you can use the ChatStir plugin instead of editing code.

The chatbot isn’t showing on my site.

Check that the embed code is on the page and the page has been republished. If your site uses a caching or optimization plugin, clear its cache. If it still doesn’t appear, email us the page address.

Where do my leads go?

Every lead appears in your dashboard. You can also send leads to your CRM, a webhook, Zapier or Make from the integrations settings.

How do I change my plan or cancel?

Manage your plan and payment details from billing in your dashboard. A cancellation takes effect at the end of the current billing period; see our Terms of Service.

How do I access or delete my data?

Email support@twenty6red.com from your account email. We respond to data requests within 30 days. Details are in our Privacy Policy.

I’m a visitor to a website that uses ChatStir.

For questions about a conversation or your details, contact the business that runs the website first. If you can’t reach them, email us and we’ll help.